4/29/2024 0 Comments Sms asu webtools![]() The surveys available to send on most texting apps include CSS, CES, NPS, and custom surveys. Companies can text survey links to customers for a better response. Links in texts also perform better than email since texting has a click-through rate. Business texting is a great place to send surveys because it has an average open rate of 98 percent and a response rate of 45 percent, higher than email at six percent. Surveys are a powerful tool that helps companies gather crucial customer data to improve metrics and customer service. Shortcuts allow you to quickly answer frequently asked questions. From introductions to sending FAQs, shortcuts save your team tons of time. You can create endless shortcuts in the Textline app. It can be exhausting to memorize and type out the same messages, so shortcuts are there to help! Shortcuts are pre-written templates you can search for and send to customers. Or, they have a protocol to send a specific response to customers depending on the conversation type. ShortcutsĮvery company has a list of frequently asked questions that they have to answer constantly. Textline users can also use our API to add contact information. ![]() Textline users on the Standard plan or above can add custom fields to their contact list to include relevant information for their company. Using tags makes it easier for you to segment text messages. You can add clients one-by-one or upload a CSV file to mass import a list of numbers.Ĭontact details, including a name, photo, email address, tags, and other necessary information, can be added to your address book. With an address book, you can easily save your contacts’ information to text them in the future. This automated message informs the customer of the business hours. You can use announcements to share essential updates, shift reminders, events, and more with multiple customers at a time. Scheduling messages allows you to organize your communications ahead of time for better planning. Textline users can frequently send scheduled messages, which we call announcements, if the messages meet texting guidelines. You can write and send messages at a later time with message scheduling. In recent years, many news companies have begun to use business texting to share daily news highlights to educate consumers with little to no time on their hands. They’re also an excellent place to provide important updates or reminders to customers or employees. Mass texting works great for companies to share promotional marketing materials, like sales, events, promo codes, or coupons. You can also segment that list with tags or through Textline’s open API. In most business texting platforms, like Textline, you can upload a CSV file of existing customers that you want to text. It works great for businesses that need to communicate with a large group of people, no matter how small they are. Mass texting allows companies to send bulk messages to multiple contacts. One of the most valuable features of SMS is mass texting. ![]() 13 best SMS features and how to use them 1. 78 percent of customers say they want to text a business.
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